Community ICT Hubs Sustainability: Result From a Field Study of ICT4D Project

Technically, a project ends when the project closure and product handover are undertaken. However, the results of the project, specifically the product that the project has borne, will take on a new life in the user environment. The processes undertaken to ensure the usability and effectiveness of the product in that context will determine the product's future life or its sustainability. The purpose of this paper is to identify and understand the sustainability criteria of information  and  communications  technology  (ICT) hubs implemented at 9 districts in one of the most developed state in Malaysia. This study uses case study as a strategy to collect its qualitative data using document review, observation and interview of 92 respondents. There are 8 sustainability criteria discovered, grouped within 3 sustainability dimensions: social / cultural; economical; and institutional.